Network IT Support

This service is targeted towards more established small businesses that already have IT systems in place and rely heavily on the stability of these.

Our Network IT Support service offers a quick response and rapid solutions to your requirements. We will provide you with a dedicated engineer who will be able to deliver personalised IT assistance. They will get to know you and your business so that you will not have to explain your system setup every time you need IT support, something that our customers have told us is important. Security checks on your firewall will ensure that it protects you from unwanted external hackers. Regular routine checks will be made on your systems to ensure that they are up to date with the latest security patches and that virus and spyware definitions are current, to protect you against the new threats. We will also test your backups to ensure they are available when needed.

A summary of the key areas included in our network IT support service are as follows:

  Rapid response to requests from a dedicated engineer       who will build a working relationship with you and your       company.
  Remote and onsite support for your server and computer       equipment, computer support
  Firewall and remote access security evaluation to prevent       unwanted hackers
  Network planning advice e.g. how to implement remote       access
  Regular health checks and preventative maintenance
      avoiding unnecessary downtime
  Monthly checks for server security updates on Microsoft
      operating systems
  Monthly check for antivirus updates on servers
  Monthly checks on backups to ensure they are
      functional, secure and available

• Interim IT Management